• Healthy Hearing

Our team is growing and we are accepting new patients. We are also welcoming (or adopting) patients from practices that are no longer servicing hearing instruments or have limited hours or availability

Our Hearing Specialists

Linda Bailey : Owner / Audioprosthologist

Linda Bailey

Better Hearing of Madison County, LLC | Oneida, NY

Owner / Audioprosthologist


Linda Bailey received her Bachelors of Science degree from the State University of New York, working for the first 14 years of her career as a clinical medical technologist in local hospital laboratories. Linda established Better Hearing in November 1987. At first, it was a way to provide for her family, but quickly became a passion to help improve our patient's quality of life by improving their hearing ability. "The first time you see tears shed because a patient can hear their loved ones is very powerful. Ever since, I have had an overwhelming desire to help more people and do it better every time" Linda earned the title of Audioprosthologist from The International Institute for Hearing Instrument Studies approved by the American Council on Education, as well as being a Board Certified Hearing Instrument Specialist. Linda continues her thirst for knowledge with yearly Continuing Education courses to keep abreast of the rapidly changing industry and science of hearing aids. She is married to Kevin, between them they had four children and now have seven grandchildren and many fur babies.

Charlene Gregory : Hearing Instrument Specialist

Charlene Gregory

Better Hearing of Madison County, LLC | Oneida, NY

Hearing Instrument Specialist

Charlene Gregory is our new Hearing Instrument Specialist, trainee. Charlene joined our practice in February and has a long background in healthcare. She received an Associates degree in Applied Science from Alfred State College. She has previously been at Slocum-Dickson Medical where she began her training as Hearing Instrument Specialist. Charlene has a certificate of training in hearing instrument studies from the Alan Lowell Seminars in Florida and currently in apprenticeship under Linda Bailey, practice owner, to complete her New York State license.

Charlene has worked for several healthcare providers in the area over the years. She has hometown roots in Vernon, where she still lives with her husband Andy, dog Bentley and two cats. They have three grown sons who live and work in the community as well.

Charlene is looking forward to helping you and "hearing" all of your concerns.

Patti Manser : Customer Care Professional

Patti Manser

Better Hearing of Madison County, LLC | Oneida, NY

Customer Care Professional


Patti Manser has been our customer care representative since 2014, and will welcome you into our office. Need batteries or a cup of coffee? Patti is there to help. You can call her to make appointments, or ask her to help you try out some of our assistive listening devices. As a former director of the local Care Net Crisis Pregnancy Center, she is well qualified to make you feel at ease and assist in your beginning journey with us. Patti has two adult daughters and is a life long Oneida resident.

Hollie Hudson : Insurance billing

Hollie Hudson

Better Hearing of Madison County, LLC | Oneida, NY

Insurance billing


Hollie began at Better Hearing in 2007 as our front office customer care representative. She transitioned to a part time position in 2011. Her experience as an insurance claims representative for worker's comp in California made her the best choice to be moved into her current position as our insurance billing member.