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Who We Are

Better Hearing of Madison County was established November 1987, taking the reins from former owner Judy McKinney, and opened its doors to serve you January 2, 1988. We are locally owned, and take pride in serving the residents of Madison and Oneida Counties. Since opening, our passion for providing the most advanced hearing technology and personalized hearing care has continued from the beginning. We are patient focused, which means that, together, we will find the best solution to your hearing needs. This journey requires the collaberation of our trained professionals and you to achieve a successful outcome.

By building personal relationships with each patient, learning about your lifestyle, hobbies and family – in addition to your hearing health, we then can find the best way to see your hearing health improve and benefit your quality of life. We can do this because we have a wide range of the best hearing technology choices and state of the art equipment and using Best Practices to optimize each hearing aid fitting through verification. We then give you the exceptional, ongoing follow up care and training you need to make your hearing instruments successful for you. We do this because we know, as studies have shown, that hearing wellness is so important to your total life wellness. That is our number one goal, to keep our patients’ quality of life the best possible!

Our greatest desire is to provide you and your loved ones a superior experience when needing hearing health help. The education about whole life wellness, prevention and treatment of hearing difficulties, and care for your hearing devices is our vision.

Proud To Part Of

Our Hearing Professionals

Linda Bailey

Owner / Audioprosthologist

Linda Bailey received her Bachelors of Science degree from the State University of New York, working for the first 14 years of her career as a clinical medical technologist in local hospital laboratories. Linda established Better Hearing in November 1987. At first, it was a way to provide for her family, but quickly became a passion to help improve our patient's quality of life by improving their hearing ability.

Hollie Hudson

Insurance billing

Hollie began at Better Hearing in 2007 as our front office customer care representative. She transitioned to a part time position in 2011. Her experience as an insurance claims representative for worker's comp in California made her the best choice to be moved into her current position as our insurance billing member.

Lori Casler

Patient Care Coordinator

Lori Casler, Patient Care Coordinator and front office staff will be the welcoming voice and smiling face to first welcome you to the practice. She joined the practice at the end of October 2022. Lori has a variety of skills to compliment our team, she has worked as a medical assistant in Syracuse and several retail positions.